FREQUENTLY ASKED QUESTIONS
- EXPRESS SHIPPING:
- Within Australia to Western Australia or Northern Territory - orders must be received by midnight, Monday 13 December.
- Within Australia to all other states - orders must be received by midnight, Wednesday 15 December.
- STANDARD SHIPPING:
- Within Australia to Western Australia or Northern Territory - orders must be received by midnight, Sunday 5 December.
- Within Australia to all other states - orders must be received by midnight, Thursday 9 December.
- NEW ZEALAND - orders must be received by midnight, Friday 26 November.
- OTHER INTERNATIONAL ORDERS - unfortunately, due to global shipping delays, we do not recommend ordering after 1 November.
For purchases under $80, the standard shipping cost within Australia is a flat rate of $4.95. If you spend over $80, we will ship for FREE.
Standard shipping to New Zealand is $14.95 and the rest of the world is $24.95.
We sure can. We can ship our toys globally. (Although please be mindful we ship from Australia, so delivery times can be lengthy at the moment due to Covid-19.)
Yes absolutely! We've committed to donating at least 10 per cent of our profits each quarter to organisations or individuals who are doing great things to protect our environment. Head to the 'Giving back' page on our website for more information on this.
Happy Planet Toys is built on a commitment to sustainability. By creating our toys from recycled plastic, we are already playing a part in reducing plastic waste as we are removing plastic from ending up in landfill, and by replacing new plastic toys with our toys, we are reducing the amount of new plastic being generated. We also ensure our packaging is free of plastic, fully recyclable, and created in Australia. We have a strong commitment to responsible and sustainable production. Our Australian, family-owned manufacturer have a strong commitment to sustainability, equal opportunity in the workplace and ethical work practices. By choosing to manufacture in Australia, we are also reducing our carbon footprint by minimising air freight.
Given we’re focussed on sustainability and reducing waste, we know that our packaging needs to fit that brief too. Our toys come in packaging that is fully recyclable and plastic free.
The toys are made from recycled plastic that is sourced in Australia and is free from BPA and Phthalates, and meets Australian food contact standards.
Our toys are 100% designed and manufactured in Australia.
Our toys are made from the same plastic that's used to make plastic food containers like milk bottles or yoghurt tubs.
Dave the Dolphin, Tilda the Turtle and Barbara the Butterfly Fish each use approximately the same amount of plastic as half a milk bottle. The Reef Express submarine uses approximately the same amount of plastic as six milk bottles. So if you purchase the set, you're saving almost eight milk bottles from ending up in landfill.
Yes, absolutely! These toys can all go in the dishwasher for a good clean.
In the unlikely event that your toy is damaged or faulty, please contact us via the contact form above and we’ll be happy to organise a replacement or refund. We’re unable to provide a refund for changes of mind.
Yes! Head to the 'Find us' tab on our website for a list of our retailers. If you’re a retailer, please send wholesale enquiries to email@example.com.
Yes definitely! It’s all part of the plan to create more exciting toys made from recycled plastic. Join our mailing list and we’ll let you know when new toys are on the way.